C.I.D.E.R. STRATEGIC PLAN

2012 – 2017

I. History

Incorporated in 1993, Champlain Islanders Developing Essential Resources (C.I.D.E.R.) was developed as the result of a 1988 community needs assessment conducted in the five towns of Grand Isle County.  The needs assessment suggested that efforts should be directed at providing resources and assistance that individuals would need in order to remain living independently in their own homes.  At that time, the population of elders and persons with disabilities was not considered sufficient to justify development of housing.

Initially a completely volunteer-based program, C.I.D.E.R. provided information and referral, and a variety of personal services such as rides to medical appointments, reassurance calls, and friendly visitors.  In 1994, C.I.D.E.R. contracted with the Champlain Valley Agency on Aging to manage the senior meals program operated out of the South Hero Congregational Church, and in 1998 hired an individual to serve as a part- time cook for the meals program.  At about this same time, funding to provide wheelchair-accessible vehicles and transportation for medical appointments, senior meals, and grocery shopping was provided to C.I.D.E.R. through the Vermont Agency of Transportation.

As the number of requests for assistance grew (along with a rapid increase in the number of elders living in “the Islands”), C.I.D.E.R. hired an executive director, a program coordinator, and additional staff drivers.  Currently, C.I.D.E.R. employs a full-time executive director, and 14 other part-time employees, including a program coordinator, 2 scheduler/dispatchers, 2 meal-site cooks, and nine van drivers.

C.I.D.E.R. continues to rely heavily upon volunteers, and over 150 different individuals provided assistance in some fashion during the past 12 months.  Transportation continues to be the largest of C.I.D.E.R.’s programs, and the organization was acknowledged as the 2005 National Rural Community Transportation Program of the Year.  C.I.D.E.R. also operates the senior meals program (including meals-on-wheels); collects and loans special needs equipment such as walkers and wheelchairs; sponsors an end-of-life education and information program; provides exercise programs for older adults; publishes a monthly newsletter; and coordinates volunteers who build wheelchair ramps and other home accessibility projects, make friendly visits and reassurance calls, provide bill pay management assistance, and assist with individualized client requests.  C.I.D.E.R. received the 2007 Vermont Agency of Human Services “Secretary’s Community Award” and the 2010 Governor’s Award for Outstanding Community Service.

 II. Planning Process

The C.I.D.E.R. 2012-2017 Strategic Plan is a follow-up document to the 2007-2012 Strategic Plan.  An Ad Hoc Strategic Planning Committee was created by the C.I.D.E.R. Board of Directors on March 17, 2011, for the purposes of reviewing and revising the current 5-year plan, and drafting a document for Board approval.  This document will cover the period of 2012 to 2017.

Coordination and collaboration with community partners and stakeholders is a key component of C.I.D.E.R.’s Mission and Vision.  Information and input from these partners and stakeholders was solicited through participation in a community partners meeting held at the Ed Wed Fish Culture Station in Grand Isle on July 19, 2011.  This session was facilitated by Debbie Bergh.

The full C.I.D.E.R. Board was presented with a draft of the Strategic Planning document at the Board meeting on November 10, 2011.  The final document was adopted by motion of the Board on January, 14, 2012.

III. Mission, Vision, and Values

C.I.D.E.R.’s mission is to develop and foster resources that enable the people of Grand Isle County to live in their community with dignity.

C.I.D.E.R. accomplishes this by providing direct services and collaborating with other individuals and groups.  C.I.D.E.R. feels a special responsibility to elders and people with disabilities.

C.I.D.E.R.’s vision is to be a hub connecting Islanders to the network of resources they need.

In pursuit of its mission and vision, the values that guide C.I.D.E.R. are to be:

  • Caring
  • Creative
  • Client Centered
  • Community based and
  • Cost effective

IV. Goals

 C.I.D.E.R.’s goals for 2012 – 2017 are to:

1. Collaborate with specific organizations to connect to more families in need of services.

  • C.I.D.E.R. will focus on current, specific needs of families and work closely with organizations that can bring resources to Grand Isle County.  The first need to start with will be food shelves and work with Community Action.
  • C.I.D.E.R. will get information on # of families served by food shelves, active food shelf locations and contact information with Community Action.
  • C.I.D.E.R. will identify other groups such as GISU (Grand Isle Supervisory Union), CVAA (Champlain Valley Agency on Aging), VNA (Visiting Nurse Assn), etc. that will help serve families and keep track of meeting and outcome information.

2. Complete C.I.D.E.R.’s facilitation of the Housing Initiative.

  • C.I.D.E.R. will continue to work with Cathedral Square and the Housing Initiative group to move forward and set a date for completion of its facilitation role.
  • C.I.D.E.R. will measure its success by outlining steps and completion dates of each step toward the final goal.

3. Build fund-raising capacity to support and enhance C.I.D.E.R. and its initiatives.

  • C.I.D.E.R. will explore new fund-raising activities (including jointly with other organizations) and expand outside Grand Isle County to solicit resources.
  • C.I.D.E.R. will measure its success by increase in dollars raised, new donors and grant proposals.

4. Strengthen administrative capacity and space challenges.

  • C.I.D.E.R. will continue to review jobs, roles and tasks of employees to best utilize their strengths and delegate accordingly as well as need for additional staffing.  Space needs will be monitored and kept in line with the Housing Initiative possibilities as well as other rental options in Grand Isle County.
  • This goal will be measured by tracking completion of tasks and goals.
  • This goal will also be measured by monitoring requests for access to the C.I.D.E.R. office and space utilization offsite.

5. Serve as a catalyst to provide learning opportunities and connect with health care and supported housing resources.

  • C.I.D.E.R. will partner with NMC (Northwestern Medical Center) and FAHC (Fletcher Allen Health Care) to bring information and training to Grand Isle County on health and preventive care.
  •  C.I.D.E.R. will work with other organizations to provide learning opportunities and resources within the county.
  • This goal will be measured by amount of contact with hospitals and organizations and number of trainings/interactions.

V. Strategies

The overarching strategies to accomplish these goals are:

1.  Build on connections with social services, hospitals, community development organizations and schools in Grand Isle, Franklin and Chittenden counties.

  • Be proactive in convening dialogs between collaborating organizations.
  • Coordinate strategic plans in order to meet needs and not duplicate services.

2. Strengthen administrative and funding capacities to expand communication and outreach.

  • Review jobs and roles of C.I.D.E.R. staff to delegate tasks.
  • Increase fund-raising activities and grant opportunities.

VI. Conclusion

This strategic plan will guide C.I.D.E.R. through the next five years.  The focus will be on sustaining current services and relationships while expanding into new ventures and collaborations.  Special care will be taken to ensure the preservation of the organization’s current culture and values.  The full support of the Board of Directors and the community is critical to the success of the goals outlined in this strategic plan.

This plan will be reviewed annually by the Board to assess progress on the outcome measurements and to continually scan the environment for changes that need to be incorporated into the living plan.  The plan will then be adapted as appropriate.

Appendix

Strategic Planning Committee

  • Barbara Geries
  • David Light
  • Carol Stata
  • Mary Watson
  • Robin Way

Strategic Planning Support

  • Debby Bergh, Consultant

C.I.D.E.R. Board of Directors (2011-2012)

Includes 2011 outgoing board members (%) and 2012 incoming members

Name Town Position
Rick Whittlesey South Hero President
Carol Stata Isle La Motte Vice President
Betsy Howland Isle La Motte Secretary
Richard Ernst Alburgh Treasurer
Bob Ayers North Hero
Jeannie Bass South Hero
Nicole Cahlandar Grand Isle
Barbara Capen Grand Isle
Sue Crowley South Hero
Pam D’Cadorette Grand Isle &
David Dewyea South Hero
Douglas DiSabito Alburgh
Barbara Geries Grand Isle
Linda Libby Alburgh
David Light North Hero
Carol Miller Grand Isle %
Joanne Necrason Alburgh
Robert Pettegrow Isle La Motte %
Lynn Soule North Hero %
Mary Watson North Hero
Jane Zera Isle La Motte &

Community Partners

  • Tim Atwater, Champlain Islands Parish, UMC
  • Jonathon Billings, Northwest Medical Center
  • Anne Borchers, Champlain Housing Trust
  • Cordelia Burpee, Congregational Church of South Hero, UCC
  • Odessa Kilby, Champlain Valley Agency on Aging
  • Robert Phillips, Grand Isle Supervisory Union
  • Melissa Southwick, Champlain Valley Agency on Aging
  • Cathy Tatro, Fletcher Allen Health Care
  • Grand Isle Fire & Rescue